The Manager
At Printables
August 2, 2022
Dear Ms. Robin,
My name is Henrietta Ossai. I am the customer specialist from ABC INC. I am writing you regarding the delay in receiving your shipment order for the past week. We have checked the shipment statutes and we discovered there are spikes in shipment delivery volume. We have contacted the shipping department to resolve this issue as soon as possible. We apologize for the delay in receiving your shipment. However, I will refund your shipping cost and send out another shipment that would deliver by Thursday, I will send you the shipping invoice once the order is shipped. I will track the shipment location and provide daily updates to ensure the shipment is delivered by Thursday. You can contact me if you have any questions or concerns.
Yours Sincerely,
Henrietta Ossai
Order Specialist, ABC INC.
Phone: 008-888-0000
Email: hossai@abcinc.com
