N522 Module 6 Organizational Development

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Organizational Development

Organizational Development (OD) refers to improving an organization’s overall performance by enhancing its processes, systems, and people. It is a systematic approach to change management that aims to increase an organization’s effectiveness and efficiency while ensuring its sustainability over time. OD typically involves a comprehensive and collaborative process involving multiple organizational stakeholders, such as executives, managers, employees, and external consultants. The process may include conducting assessments, developing strategic plans, implementing training programs, and measuring results (Coghlan et al., 2019).

Role of an OD Professional

The primary focus of an OD professional is to help organizations become more effective and efficient by facilitating change and improvement. This requires a deep understanding of organizational systems and processes and the ability to diagnose problems and recommend solutions (Akdere & Egan, 2020).

One of the key responsibilities of an OD professional is to identify areas where an organization can improve its performance. This can involve analyzing various aspects of the organization, such as its structure, processes, culture, leadership, and employee engagement. By conducting assessments and collecting data, the OD professional can help identify areas of improvement that can lead to greater efficiency and productivity. Once the areas of improvement are identified, the OD professional develops interventions to address the problems. These interventions can include training programs, coaching, process redesign, team building, and change management initiatives. The goal is to help employees and teams develop the skills, knowledge, and attitudes necessary to improve their performance and achieve their goals (Watling & LaDonna, 2019).

In addition to designing and implementing interventions, the OD professional is critical in facilitating communication and collaboration among organizational stakeholders. This can involve working with leaders to create a shared vision and strategy, building trust among team members, and fostering a culture of open communication and feedback. Another important aspect of the OD professional’s role is to create a positive and supportive work environment that encourages innovation, creativity, and continuous learning. This can involve implementing programs encouraging employee development, creating opportunities for cross-functional collaboration, and promoting a culture of experimentation and risk-taking. Overall, the role of an OD professional is multifaceted and requires a deep understanding of organizational systems and processes, as well as strong interpersonal and communication skills. By facilitating change and improvement, the OD professional helps organizations become more effective and efficient, leading to greater success and growth (Watling & LaDonna, 2019).

Skills of an OD practitioner

Organizational development (OD) requires a broad range of skills and competencies. Here are some of the key skills necessary for an OD practitioner:

  • Diagnostic Skills: An OD practitioner needs to be able to diagnose problems within an organization, including issues with organizational structure, processes, culture, and leadership. They should be able to analyze data, identify trends and patterns, and use this information to develop targeted interventions (Eva et al., 2019).
  • Interpersonal Skills: An OD practitioner must be skilled at building relationships and establishing trust with various organizational stakeholders. This includes leaders, managers, employees, and external partners. They should be effective at communicating with people at all levels of the organization and be able to facilitate difficult conversations (López-López et al., 2019).
  • Change Management Skills: OD practitioners must be proficient in change management methodologies and design and implement effective change initiatives. They should be able to help organizations navigate change by building buy-in, addressing resistance, and managing the change process effectively.
  • Facilitation Skills: An OD practitioner must be skilled at facilitating group discussions, team-building exercises, and workshops. They should be able to create a safe and supportive learning and development environment and manage group dynamics effectively (Zhang et al., 2020).
  • Coaching Skills: An OD practitioner should have coaching skills to support individuals and teams to achieve their full potential. They should be able to provide feedback, offer guidance, and help people develop new skills and capabilities (Hendrycks et al., 2021).
  • Business Acumen: OD practitioners need to have a good understanding of business principles and practices. They should be able to analyze financial and operational data, identify trends, and make recommendations based on sound business principles (López-López et al., 2019).
  • Cultural Competency: OD practitioners should understand the cultural dynamics within an organization and be able to work effectively with individuals from diverse backgrounds. They should be able to identify and address cultural barriers that may hinder organizational development efforts (Eva et al., 2019).

An OD practitioner needs effective technical, interpersonal, and business skills. They should be able to diagnose organizational problems, design and implement effective interventions, and facilitate change to support organizational growth and development. They should also be skilled at building relationships, coaching individuals and teams, and managing group dynamics effectively (Hendrycks et al., 2021).

Interventions Used in the OD Process

Organizational Development (OD) interventions refer to planned, structured activities to improve an organization’s functioning and effectiveness. These interventions aim to achieve specific outcomes that address the needs of the organization and the people who work within it. Here are some of the common interventions used in the OD process:

  • Process Consultation: Process consultation is a collaborative approach to problem-solving where a consultant works with a group of people to identify and solve problems in their organization. The consultant does not provide solutions but guides the group through problem-solving (Ballaro et al., 2020).
  • Team Building: Team building interventions are designed to improve the effectiveness of work groups and teams. These interventions improve team members’ communication, collaboration, trust, and interpersonal relationships (Singh & Ramdeo, 2020).
  • Survey Feedback: Survey feedback interventions involve collecting data on various aspects of an organization, such as job satisfaction, communication, and leadership. The data is then analyzed, and the results are presented to the organization, which can use the feedback to identify areas of improvement (McNally et al., 2019).
  • Role Analysis: Role analysis interventions clarify organizational roles and responsibilities. This involves examining the expectations of the role and the skills and knowledge required to perform it effectively (Elnaem et al., 2020).
  • Process Reengineering: Process reengineering interventions are designed to improve the efficiency of processes within an organization. This involves identifying areas of inefficiency and redesigning processes to improve productivity and reduce costs (Ramdeo, 2020).
  • Strategic Planning: Strategic planning interventions help organizations develop long-term plans to achieve their goals. This involves setting priorities, defining objectives, and identifying strategies to achieve those objectives (Ballaro et al., 2020).
  • Coaching and Mentoring: Coaching and mentoring interventions involve working with individuals to help them develop their skills and capabilities. This can include providing feedback, advice, and guidance to help individuals improve their performance (McNally et al., 2019).

Overall, OD interventions aim to improve organizational effectiveness by addressing the needs of the organization and the people who work within it. The interventions used will depend on the organization’s specific challenges and opportunities, and a tailored approach is often necessary for success (Ballaro et al., 2020).

Appreciative Inquiry

Appreciative Inquiry (AI) is a problem-solving approach that concentrates on identifying and building on an organization’s strengths rather than exclusively on fixing its weaknesses. AI is a process that aims to promote positive change by exploring and amplifying what is working well in the organization rather than just identifying and fixing problems. In the OD (Organizational Development) process, AI is used to help organizations discover and understand their strengths and opportunities for growth. The process involves a series of structured interviews and dialogues with employees, stakeholders, and customers to identify the positive aspects of the organization’s culture, processes, and systems. AI can be used in various organizational contexts, including strategic planning, change management, and team building (Smith & Plunkett, 2018).

AI has several stages that include defining the focus of inquiry, discovering and exploring the positive aspects of the organization, dreaming about what could be possible, designing and co-creating the future, and implementing and sustaining positive change. The process is often facilitated by an external consultant or trained facilitator, who guides the organization through the various stages and helps to facilitate dialogue and collaboration among participants. Overall, AI is a powerful tool in the OD process that helps organizations to focus on their strengths and opportunities rather than just their weaknesses and challenges. By building on what works well, organizations can create positive change and move towards a more sustainable, resilient, and thriving future (Stavros et al., 2021).

Barriers to Change

There are several barriers to change, including resistance, lack of awareness or understanding, lack of motivation, inadequate resources, and cultural barriers. Resistance to change occurs when people fear the unknown, lose control, or are uncertain about the outcome. This can manifest in various forms, such as reluctance to participate, lack of engagement, or outright refusal to adopt new practices. Lack of awareness or understanding occurs when people are not fully informed about the changes or the reasons for the changes. This can lead to confusion and mistrust. Lack of motivation occurs when people do not see the benefits of the changes or are not personally invested in the outcome. Inadequate resources can also be a barrier to change, as people may not have the necessary tools or support to implement the changes. Finally, cultural barriers occur when the values, beliefs, or traditions of a group or organization clash with the proposed changes. Overcoming these barriers requires effective communication, stakeholder engagement, and a commitment to addressing the concerns and needs of those affected by the changes (Correa et al., 2020).


Overall, the OD process is a powerful tool that can help organizations achieve their goals by improving their systems, structures, and processes. By identifying and addressing barriers to success, organizations can become more efficient, effective, and adaptable, which can help them thrive in an increasingly competitive and complex business environment. However, it is important to note that the success of the OD process depends on several factors, including leadership support, employee engagement, and effective communication. Organizations committed to the process and willing to invest the time and resources necessary to make it work are more likely to see significant improvements in their performance and effectiveness over time.


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