Assessing the Best Candidate for the Role: A Toolkit for Success
Introduction
Providing at-home patient care is a critical aspect of healthcare, particularly for older patients and those with serious health issues. These patients often require adequate support to avoid hospital visits and utilize resources, as their complex health concerns can be better addressed in the comfort of their homes. Care coordination plans play a vital role in optimizing patient outcomes and are implemented by specialists in the field with a primary focus on enhancing patient results. When selecting the best candidate for such a role, it is important to have a well-defined job description and evaluate the candidate’s knowledge of the subject matter and ethical guidelines.
Job Description and Interview Questions
The primary responsibility of a care coordinator is to assess patient’s needs and ensure they receive the highest quality of care. This involves facilitating communication between care providers, patients, and their families, as well as educating patients about their condition. Care coordinators oversee all aspects of a patient’s care plan, from assigning caregivers to managing medications and coordinating surgical or non-surgical procedures. As a result, their role should be viewed as more elevated than that of doctors and other care providers.
NURS FPX 6616 Assessment 3 Assessing the Best Candidate for the Role: A Toolkit for Success
Interview Questions:
- What was your previous job? Please provide some details about your past work experience.
- Can you describe a time when you faced a challenging problem and how you resolved it?
- What do you consider your greatest strength and weakness?
- Could you share some examples of projects where you provided care coordination?
- What technologies are you skilled at?
- How would you describe your approach to problem-solving?
- Have you ever coordinated care for multiple patients simultaneously?
- How do you handle a patient who is dissatisfied with the care coordination plan you developed?
Candidate’s Knowledge of Ethical Guidelines
Candidates for administrative roles should be familiar with patient care plans and adhere to ethical guidelines that address the provision of care and resource allocation. Financial considerations, such as policies like the Affordable Care Act, play a significant role in these plans. Ethical considerations recommended by the American Nurses Association (ANA) should be considered by the candidate, focusing on patient benefit, avoidance of harm, patient autonomy, and fairness.
Workplace Ethics
Care coordinators should prioritize patient safety as their primary duty, adhering to deontological or duty-based ethics. They should demonstrate empathy and problem-solving skills and provide care services without social, racial, or cultural biases. Care coordinators require education, training, and experience to meet these ethical standards and guidelines. Assessing patient care, demonstrating empathy, and prioritizing patient well-being is critical to success in this role.
Evidence-Based Approaches
Effective care coordination relies on a deep understanding of the external environment and evidence-based approaches. Care coordinators should possess prior knowledge, classification skills, and the ability to effectively utilize evidence. These skills contribute to the care coordinator’s ability to provide effective patient care.
Candidate’s Knowledge of Laws and Policies
NURS FPX 6616 Assessment 3 Assessing the Best Candidate for the Role: A Toolkit for Success
Candidates should comply with regulations and policies to enhance the quality and standard of care. In the healthcare sector, strict adherence to regulations and policies is necessary to safeguard sensitive issues such as data distribution and patient confidentiality. A solid understanding of these regulations is essential for improving knowledge and practices, thereby building patient trust in healthcare providers. Care coordination plans provide a detailed support module, but the intervention of regulations and policies ensures their validity. Government intervention in healthcare is necessary to ensure patient data confidentiality and quality service. HIPAA is a crucial policy that provides security and privacy guidelines to enhance quality care and health outcomes. Healthcare professionals should be aware of policies and quality standards provided by organizations like the CDC to improve quality care services. This knowledge assesses potential issues that may arise if the healthcare institution does not adhere to policy guidelines.
Candidate’s Knowledge of Stakeholders and Interprofessional Teams
The candidate should be knowledgeable about relevant stakeholders and interprofessional teams to ensure effective care coordination. Identifying the various stakeholders involved is essential to facilitate the care coordination process. Stakeholders assist in gathering, organizing, and disseminating patient information and determining appropriate interventions to address patient health issues and concerns. They play a role in evaluating relevant policies and regulations and measuring outcomes to determine the effectiveness of care provided. Critical stakeholders in this process include the healthcare institution’s management or administration team and a proficient team comprising healthcare professionals, nurses, and staff members. Patients and their families are also key stakeholders, as they are the recipients of the care provided and can provide valuable insights into the patient’s health status and needs. Ultimately, the involvement and collaboration of this diverse group of stakeholders are essential to ensure the delivery of high-quality, patient-centered care.
NURS FPX 6616 Assessment 3 Assessing the Best Candidate for the Role: A Toolkit for Success
The candidate has specific responsibilities directly related to stakeholders and interprofessional team members. In case any issues arise, the care coordinator must address them by coordinating and collaborating with team members. The candidate’s level of care and awareness of the subject matter significantly impacts the success of the case. Interprofessional teams include various healthcare professionals, such as nurses, physicians, and surgical and non-surgical staff members. The candidate must understand the significance of the issue and all stakeholders involved to resolve any problems. Once they comprehend the entire process, they should gather relevant data to be communicated to healthcare staff and patients. It will also define the role patients are supposed to play in resolving the issue.
Candidate’s Knowledge of Data Outcomes
Care coordinators should be knowledgeable about data outcomes to improve care coordination services. In the healthcare sector, care coordinators should have a decision-oriented approach as they must manage data from various sources and information systems while dealing with conflicting opinions, data gaps, and patterns. The Electronic Health Records (EHR) system holds significant importance, and the care coordinator needs to verify the authenticity of the data stored in the EHR and use it effectively. The coordinator should update the patient’s progress daily and possess efficient methods to handle EHR data and ensure its accuracy. They should also ensure that the data source is reliable and provide patients access to their data for transparency purposes. This enhances the reputation of the healthcare organization and encourages patients to exhibit a consistent behavior pattern.
Conclusion
NURS FPX 6616 Assessment 3 Assessing the Best Candidate for the Role: A Toolkit for Success
This evaluation focused on a job description and interview questions for an administrative role in a healthcare organization. It analyzed the candidate’s knowledge of ethical guidelines, regulations, and policies within care coordination. The evaluation also considered the candidate’s understanding of stakeholders and interprofessional teams to improve care and outcomes. Factors such as experience, knowledge, and education are crucial to assessing the capabilities of an ideal care coordinator. Healthcare providers should possess ethical expertise, including knowledge of ethical and moral guidelines. Furthermore, they should be aware of relevant stakeholders, their expectations, and the potential outcomes for the organization.
References
Ahmed, S., Djurkovic, A., Manalili, K., Sahota, B., & Santana, M. J. (2019). A qualitative study measuring patient-centered care: Perspectives from clinician-scientists and quality improvement experts. Health Science Reports, 2(12), e140. https://doi.org/10.1002/hsr2.140
Bell, D. J., Self, M. M., Davis, C., Conway, F., Washburn, J. J., & Crepeau-Hobson, F. (2020). Health service psychology education and training in the time of COVID-19: Challenges and opportunities. American Psychologist. https://doi.org/10.1037/amp0000673
Centers for Disease Control and Prevention. (2019). Care Coordinator Instructions. www.cdc.gov https://www.cdc.gov/hiv/pdf/effective-interventions/treat/steps-to-care/dashboard/cdc-hiv-stc-care-coordinator-job-description-template.pdf
Centers for Disease Control and Prevention. (2019, April 5). CDC – Performance/Quality Improvement – Health System Resource – STLT Gateway. Www.cdc.gov. https://www.cdc.gov/publichealthgateway/program/resources/performance.html
Davison, R. M., Martinsons, M. G., & Wong, L. H. M. (2021). The ethics of action research participation. Information Systems Journal. https://doi.org/10.1111/isj.12363
Dojchinovski, D., Ilievski, A., & Gusev, M. (2019). An interactive home healthcare system with integrated voice assistant. 2019 42nd International convention on Information and communication technology, electronics, and microelectronics (MIPRO). https://doi.org/10.23919/mipro.2019.8756983
Greenstone, C. L., Peppiatt, J., Cunningham, K., Hosenfeld, C., Lucatorto, M., Rubin, M., & Weede, A. (2019). Standardizing care coordination within the Department of veterans affairs. Journal of General Internal Medicine, 34(S1), 4–6. https://doi.org/10.1007/s11606-019-04997-6
Haddad, L. M., & Geiger, R. A. (2021, August 30). Nursing Ethical Considerations. PubMed; StatPearls Publishing. https://www.ncbi.nlm.nih.gov/books/NBK526054/#:~:text=There%20are%20four%20main%20principles
Haldane, V., Chuah, F. L. H., Srivastava, A., Singh, S. R., Koh, G. C. H., Seng, C. K., & Legido-Quigley, H. (2019). Community participation in health services development, implementation, and evaluation: A systematic review of empowerment, health, community, and process outcomes. PLOS ONE, 14(5), e0216112. https://doi.org/10.1371/journal.pone.0216112
Heckert, A., Forsythe, L. P., Carman, K. L., Frank, L., Hemphill, R., Elstad, E. A., Esmail, L., & Lesch, J. K. (2020). Researchers, patients, and other stakeholders’ perspectives on challenges and strategies for engagement. Research Involvement and Engagement, 6(1).https://doi.org/10.1186/s40900-020-00227-0
Heinen, M., Oostveen, C., Peters, J., Vermeulen, H., & Huis, A. (2019). An integrative review of leadership competencies and attributes in advanced nursing practice. Journal of Advanced Nursing, 75(11), 2378–2392. https://doi.org/10.1111/jan.14092
McKenna, R. M., Langellier, B. A., Alcalá, H. E., Roby, D. H., Grande, D. T., & Ortega, A. N. (2018). The Affordable Care Act attenuates financial strain according to the poverty level. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 55, 004695801879016. https://doi.org/10.1177/0046958018790164
Moore, W., & Frye, S. (2019). Review of HIPAA, Part 1: History, protected health information, and privacy and security rules. Journal of Nuclear Medicine Technology, 47(4), 269–272. https://doi.org/10.2967/jnmt.119.227819
Murala, D. K., Panda, S. K., & Sahoo, S. K. (2023). Securing electronic health record system in cloud environment using blockchain technology. Intelligent Systems Reference Library, 89–116. https://doi.org/10.1007/978-3-031-22835-3_4
Murray, M., & Cope, V. (2021). Leadership: Patient safety depends on it! Collegian, 28(6).https://doi.org/10.1016/j.colegn.2021.07.004
Peahl, A. F., Gourevitch, R. A., Luo, E. M., Fryer, K. E., Moniz, M. H., Dalton, V. K., Fendrick, A. M., & Shah, N. (2020). Right-sizing prenatal care to meet patients’ needs and improve maternity care value. Obstetrics & Gynecology, 135(5), 1027–1037. https://doi.org/10.1097/aog.0000000000003820
