PCN 255 Topic 2 Important Aspects of Case Management

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Important Aspects of Case Management

The focus of this paper will be a discussion of the important aspects of case operation. The significance of erecting a fellowship with the customer will be examined. A discussion of why the station and address of a case director are important to make that fellowship and trust will be given. The significance of carrying complete and accurate information about the customer in the original interview will be reviewed. Major principles of motivational canvassing (MI) that can be used in the original interview will be reviewed. Maintaining accurate attestation and why that is necessary will be examined. Case operation, when completely and duly enforced, will broaden the compass of dependence remedy and the recovery process (Summers, 2015). Significance of Building Rapport with the Customer When a customer is new, they won’t know the case director, so erecting a fellowship is vital. It is delicate and nearly insolvable for someone to feel that they can open up to another without first having a good fellowship.

Building a fellowship with the customer encourages the individual to move beyond their current situation. It promotes relationships and builds trust between the customer and the case director. By having a good fellowship, the customer is enabled to sort out their issues and feelings. The case director should produce a terrain that enables the customer to feel relaxed, secure, and safe enough to be vulnerable and open up (Summers, 2015). The Case Manager must connect in a way that encourages fellowship and collaboration in relation to the individual difficulties. Having a good fellowship with the customer can motivate them to change, lower resistance to change, and resolve ambivalence (Summers, 2015). The rapport between the case director and the customer has been set up to be an important link between- medicine treatment compliance issues, post-treatment medicine use, and crime (Joe, Simpson, Dansereau, and Rowan- Szal, 2001). To figure fellowship and trust, a case director’s station and address are essential.

PCN 255 Topic 2 Important Aspects of Case Management

Station and Address are Essential

The station and address of the case director are essential to make fellowship and trust. The style and practice of the therapist can significantly enhance or worsen customer issues (Miller & Rose, 2009). Stations are particularly precious. One way or another, the passions one has for others are bound to be conveyed to that existence. If the case director’s station and address are encouraging and helpful, they will be more apt to establish fellowship with the customer. If the case director has a station of superiority, is hypercritical, or expresses misprision, these passions will be communicated to the customer, and they can lose that working relationship and fellowship they’ve worked so hard to produce (Summers, 2015). The case director’s station and address should be one of collaboration, respect, trust, and a personalized relationship with the customer. By using the unique principles and ways of MI, case directors borrow a holistic style of treatment that focuses on the customer’s readiness and capability to change. This improves the customer’s capability to accept and sustain positive change by addressing tone-confidence and other emotional factors that affect change.

Original Interview Complete and Accurate Information

The original interview is the first step in the case operation. The foundation for comprehending the problem and informing and guiding treatment and services is a good assessment. As a result, it must be done with caution. This is a primary assessment that should be detailed and comprehensive. As a result, it examines a wide range of angles of a person’s life in an attempt to produce an accurate profile of the individual and his or her condition Summers, 2015). What brought them to you and what they are waiting for from you is an essential element of the original interview. Also included should be the individualities current medical state, living arrangements, connections, and employment experience.

PCN 255 Topic 2 Important Aspects of Case Management

It should contain what the person requires to stabilize his or her life and break the current challenge. The person’s rates, as well as those in the person’s terrain, that would be precious in resolving the situation, are precious factors to the interview. Compliances on how well the person performs cognitively, as well as any apparent internal difficulties, should be noted. Recommendations for the person’s service or treatment plan should be noted. A good assessment is a cornerstone for forming an individualized service or treatment plan. It identifies the services that must be given for customized remedies. The assessment also creates a birth by which the case director can compare progress to where the person was when they first began services Summers, 2015).

Major Principles of Motivational Interviewing

MI has been shown to increase talk in support of change (Moyers, Martin, Christopher, Houck, Tonigan & Amrhein, 2007), making it applicable in the original customer interview. There are four major principles of motivational canvassing. The first principle is expressing empathy which can be shown by thorough listening and nonjudgmental interest in regard to the customer’s presenting problem (Grand Canyon University, 2013). The alternate conception is to develop a distinction. This can be done by aiding the customer in seeing that what they say they desire and what they actually do aren’t matching up. When people perceive that their conducts are inharmonious with their values, they’re more likely to make changes (Grand Canyon University). The third is to roll with resistance, which can be fulfilled by having the customer, rather than the counselor, argue for change (Miller & Rose, 2009). Forcing or fighting against resistance is remarkably ineffective. It stirs up the further defense of the current actions.

PCN 255 Topic 2 Important Aspects of Case Management

The fourth principle is the supporting tone- efficacy or commission (Grand Canyon University). The case director may be knowledgeable in a variety of areas, including internal health, physical health, exercise benefits, and harmonious sleep, to mention many, but guests are experts in their own right (Rollnick, Miller & Butler, 2008). Guests profit when they’re encouraged to share laboriously in their remedy, and MI is a fantastic tool for this. Counselors may frequently find that their customer is equivocal or resistant to change. Open questioning is one of the most introductory chops for examining ambivalence and inspiring change discussion (Schumacher & Madson). Open questioning enables the customer to begin examining preliminarily unknown aspects of themselves and to move closer to change by venting change talk. In MI, open questioning is just one of four abecedarian clinical capacities. The condensation OARS stands for open questioning, declarations, reflective listening, and recapitulating. When applied in the environment of a MI customer engagement, these four bents help to push the customer toward metamorphosis.

The Necessity of Maintaining Accurate Documentation

It’s necessary for the case director to maintain accurate attestation. A case director’s liabilities are divided into four orders Assessment, planning, linking, and monitoring are all way in the process. ( Summers, 2015). All of these bear attestation. Pretensions, walls, and progress can’t be measured without proper attestation. The original assessment must be comprehensive as it’ll guide and inform the treatment. Thus, attestation is vital. Planning should be personalized and comprehensive. Linking must be done in writing to the coffers being used. It must state, in writing, why the referral is being made, what the problem is, the pretensions and prospects, and the time to reach this thing (Summers). Monitoring the services that are given to the customer is vital as well. Verification in writing must be done to show that the services that were requested are actually being given, and the progress must be proved. With managed care systems being current, attestation is absolutely necessary to endorse duly for the customer and ensure that insurance will cover the treatment (Summers, 2015).


The abecedarian thing of case operation is to ameliorate the customer’s quality of life. Structure fellowship, having a positive station and address, principles of MI, and complete and accurate attestation each contribute to the stylish possible outgrowth for the customer.


Grand Canyon University. ( 2013). PCN- 255 content two resources ( Class document). LoudCloud.

Class Electronic Resource Preview| LCS Learning Platform(gcu.edu)

Joe, G.W., Simpson, D.D., Dansereau, D.F., Rowan- Szal, G.A.( 2001). Connections between comforting fellowship and medicine abuse treatment issues. Psychiatric Services, 52( 9) 1223 –.

Miller,W.R., & Rose,G.S.( 2009). Toward a proposition of motivational canvassing. American Psychologist, 64( 6), 527 – 537.


Moyers, T.B., Martin, T., Christopher, P.J., Houck, J.M., Tonigan, J.S., & Amrhein, P.C. (2007).). Customer language as a middleman of motivational canvassing efficacity. Where is the substantiation? Alcoholism Clinical and Experimental Research, 31( Suppl. 10), 40s – 47s.

Rollnick,S., Miller,W.R., & Butler,C.( 2008). Motivational canvassing in health care Helping cases change gests. Guilford Press.

Schumacher,J.A., & MadsonA.B.( 2014). Fundamentals of motivational canvassing Tips and strategies for addressing common clinical challenges. Oxford University Press.

Summers,N.( 2015). Fundamentals of Case Management Practice Chops for the Mortal Services. In Cengage Learning( 5th ed.).