QSO 321 module 3 assignment
Student Name
Southern New Hampshire University
QSO 321 People, Planet, and Profit
Professor name
DD MM YYYYY
Office Supplies
Internal Stakeholders
| Stakeholder | Role | Responsibilities | Influence | |||
| CEO | Provides vision, direction, and high level strategic decisions for an organization | Provides strategic input into the overall organization’s goals, values and investments; includes those that affect revenue streams, costs, investment in employees, elimination of waste and overall impact of the organization. | ||||
| Investors | Gives money to the organization and can be called a shareholder and a part-owner. | Responsibility is direct but has a vested interest in the organization’s financial performance. Has a stake in dividends and profits, and shares in the company. | There is no direct control to provide direction and guidance to the organization. Promotes TBL as a means of enhancing the profitability of investments in the organization | |||
| Owners | Provides direction to lower members of the organization. | Responsible to make sure organization is in position to make a profit. | Influences the decision making. Ensures organization is sticking to the core values in all areas. |
| Stakeholder | Role | Responsibilities | Influence | ||||
| Board of Directors | Gives guidance to subordinates in the organization. | Ensuring the organization is able to make a profit Influences the decision-making (Zaichenko, 2025). | Ensures that the organization lives by its values in all aspects. | ||||
| Managers | Gives guidance to management. | Making strategic decisions on high level that give direction to the company. (Zaichenko, 2025) ••Forms a strong influence on all facets of the organization for an increase in the market value. | Ensures the investor-owner is satisfied with decisions in the direction of the organization. | ||||
| Stakeholder | Role | Responsibilities | Influence | ||||
| Employees | Gives guidance to staff. | To ensure that good standards are adhered to. Make sure that the organization’s pledges are fulfilled in time.Communicate inefficiencies to higher management. Make sure employee safety and working conditions are feasible.Day-to-day management and decision-making by employees.Maintain inventory control. | Factors that positively contribute to maintaining employees’ satisfaction to ensure high standards and productivity. Has the ability to contribute to the growth of an organization. | ||||
External Stakeholders
| Stakeholder | Role | Responsibilities | Influence | |||
| Customers | Generates Income through buying goods/services | Responsible for purchasing goods/services.Provides input to other organizations. Can encourage others to advertise by sharing information with friends and family. | Can directly impact the organization. Influences sales by supplying good customer reviews. | |||
| LocalCommunities | Provides protection for the community and environment. | Responsibility to report environmental concerns.Maintains wants andneeds of the community. | Can directly influence the organization by raising any concerns that affect the community. |
| Stakeholder | Role | Responsibilities | Influence | |||
| Creditors | Loans and extended credit to the organization to operate and expand their business. | Oversees funding of the organization. Watches over financial strength, but doesn’t manage financial responsibilitiesReceives interest payments on loans. | No direct influence in the organization. Offers and denies credit and loans. | |||
| Suppliers | Provides materials and supplies | Responsible for meeting demand for products.The provision and delivery of good products.On-time delivery of materials. Practice of current local laws. | Have a big influence on an organization. Reliability of supply/demand.Cost control. | |||
| Government | Provides standards and compliance regulations. | Responsible for organizational development. Employment protection.Quality standards. Operational compliance. | Influences job creation and growth. Purchasing power. |
References
Bellen, K., Greenberg, T. (May 6, 2025). Understanding Different Types of Stakeholders and their Roles. Retrieved on November 16, 2025, from Project Management.com. https://project-management.com/types-of-stakeholders/
Soomo Learning. (2025). People, Planet, and Profit (2nd ed.). https://www.webtexts.com
Deschenaux, M. (March 17, 2024). Investor versus Creditor. Retrieved on November 16, 2025 from LinkedIn. https://www.linkedin.com/pulse/investor-versus-creditor-marc-ren%C3%A9-deschenaux-uu9de
